Relevant standard: Standards for Registered Training Organisations (RTOs) 2025

Obelisk Training is entitled to charge fees for services provided to learners undertaking training and assessment that leads to a nationally recognised outcome. These charges are generally for items such as course materials, textbooks, learner services and training and assessment services.

Administrative Charges comprise $75 of the initial payment made for a qualification and contribute to covering the administrative expenses incurred by Obelisk Training. Should a cancellation occur and eligibility for a refund is met, the administrative charges will be deducted from the fee paid prior to processing the refund.

Obelisk Training charge fees for services provided to students undertaking training and assessment. These charges are generally for items such as course materials, student services and training and assessment services.

Fees are payable at different stages depending on the type of course the student is enrolling in.

As an example:

• For a Short Course, the total fee may be required to be paid via the website when the student is registering for the course.
• For a Long Course with a scheduled start date, the student will be required to make a payment for their initial payment within 5 days of being issued an invoice or prior to the course commencing, whichever occurs first.
  
  

The Chief Executive officer is responsible for approving Obelisk Training Schedule of Fees and Charges. The Schedule of Fees and Charges is to include the following information:

Discretion may be exercised by the Chief Executive Officer in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled course in-lue of a refund. Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.

All requests for refund of fees must be made in writing using the Refund Request Form which may be obtained from Obelisk Training reception or from the website. The form must be signed by the student.

• Cancelling enrolment after a course has commenced - Students who cancel their enrolment after a course has commenced will not be entitled to a refund of fees.
• Refunds of enrolment fees - Where an enrolment fee applies, enrolment fees are non-refundable in all circumstances.
• Non-transferable - Obelisk Training refunds are not transferable to another person.
• Refunds for classes missed - No refunds will be made for classes missed due to exams, excursions, or other obligations that fall outside the normal schedule of classes.
• Intake numbers are insufficient - Obelisk Training reserves the right to cancel a course if intake numbers for a scheduled course are insufficient. In the unlikely event that Obelisk Training cancels a course if intake numbers are insufficient, the student will receive a full refund.
• Behaviour Misconduct - Students who demonstrate behavioural misconduct after being formally warned are to have their enrolment cancelled and will not be entitled to a refund

A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty. Obelisk Training do not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period in not applicable to our students who have enrolled into a course. For refund option in other circumstances, students must refer to the above refund policy.

If Obelisk Training cancels or ceases to provide planned training, Obelisk Training must issue a full refund for any services not yet provided. The basis for determining “services not yet provided” is to be based on the units of competency completed by the student and which can be issued in a statement of attainment at the time the service is ceased. As an example: A student enrolled in a course of 2 units of competency and paid $600.00 up front as the total course fee. The course was cancelled due to the trainer falling ill and the student at that time had completed 1 of the 2 units. The student’s enrolment would be finalised, and the student would receive a Statement of Attainment for the 1 completed units. The student would also receive a refund of $300.00 which represents that value of the training not delivered.

Students’ undertaking a vocational education and training course are protected under Australian Consumer Law and under State and Territory consumer protection laws. These protections include areas such as unfair contract terms, the consumer guarantees, to statutory a cooling-off period, and unscrupulous sales practices. More information about consumer rights can be accessed from the Australian Consumer Law website which includes a range of helpful guides relating to specific areas of protection. Please visit the following site for more information: Australian Consumer Law.

Students who are unhappy with Obelisk Training arrangements for the collection and refunding of tuition fees are entitled to lodge a complaint. This should occur in accordance with Obelisk Training complaints policy and procedure.